Plain English summary: Use VoiceBloom fairly, pay for your subscription, don't misuse the service, and we'll keep building something great for your child. If anything goes wrong, our liability is limited to what you've paid us in the last 12 months.
1. Acceptance of terms
By creating an account or using VoiceBloom, you agree to these Terms of Service and our Privacy Policy. If you are using VoiceBloom on behalf of a school, district, clinic, or organisation, you represent that you have authority to bind that organisation to these terms.
If you do not agree to these terms, do not use VoiceBloom.
School and District customers are additionally governed by the FERPA Addendum, the Data Processing Agreement, and (where the customer is HIPAA-regulated) the Business Associate Agreement. Accessibility commitments are documented at /accessibility. Any conflict among these documents is resolved per the order-of-precedence clauses in each.
2. Description of service
VoiceBloom is a subscription-based augmentative and alternative communication (AAC) platform. It provides:
- A customisable symbol communication board with animated characters
- Text-to-speech with adjustable voice settings
- Parent progress dashboards and weekly reports
- Therapist portals with IEP progress notes (Therapy and School / District plans)
- An AI Coach feature (powered by Anthropic Claude — see "AI features" below)
- Administrative tools for organisations (School / District plan)
3. Accounts and eligibility
You must be 18 years or older to create an account. By creating an account you confirm you are at least 18 years old.
You are responsible for maintaining the security of your account credentials. You must notify us immediately at info@voicebloom.ca if you suspect unauthorized access to your account.
One account may be used by one adult account holder. Therapy and School / District plans allow multiple child profiles managed by the account holder or authorized staff members.
4. Subscriptions and billing
Free trial
Family and Therapy plans include a 30-day free trial. Your payment method must be on file at sign-up, but it will not be charged until day 31. You may cancel at any time during the trial period with no charge.
School / District plans are sold annually by invoice (Net-30, CAD) and do not include a self-service free trial. Pilot terms and evaluation windows for school customers are negotiated per contract; contact info@voicebloom.ca for a quote.
Automatic renewal (please read)
Your subscription renews automatically. By starting a paid plan you authorize VoiceBloom (via our payment processor Stripe) to charge your saved payment method:
- On day 31 of your free trial, at the plan price you selected at checkout, unless you cancel before the trial ends
- Then on each subsequent renewal date (monthly or annual, depending on your billing cycle), at the then-current plan price
- Until you cancel by visiting the billing portal in your account settings
We send a reminder email 7 days before the trial ends. We send a renewal confirmation email after each successful charge. You can cancel any time and your access continues until the end of the period you've already paid for.
Billing
Subscriptions are billed in advance on a monthly or annual basis. All prices are listed in your local currency at checkout. Prices may change with at least 30 days' email notice; changes do not apply to your current paid billing period.
Cancellation
You may cancel your subscription at any time through the billing portal accessible from within the app. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial billing periods, except where required by applicable law.
Failed payments
If a payment fails, we will attempt to collect payment again over the following 7 days. You will receive email notifications. Access will be suspended if payment is not resolved after the grace period.
5. Parental consent
VoiceBloom collects and processes children's communication data on behalf of their parents or legal guardians. By creating a child profile during onboarding, you confirm that:
- You are the parent or legal guardian of the child who will use VoiceBloom
- You consent to VoiceBloom collecting your child's communication data (symbol taps, session activity) to provide the service and generate progress reports
You may withdraw this consent at any time by deleting your child's profile or your entire account from your account settings. Withdrawing consent will result in the permanent deletion of all associated child data. For full details on consent and children's data, see our Privacy Policy.
6. Acceptable use
You agree not to:
- Use VoiceBloom for any unlawful purpose
- Attempt to access other users' accounts or data
- Attempt to reverse-engineer, decompile, or extract the source code of VoiceBloom
- Use automated tools (bots, scrapers) to access VoiceBloom
- Resell or sublicense access to VoiceBloom without our written permission
- Upload content that is unlawful, harmful, or violates any third party's rights
- Use VoiceBloom in a way that could damage, overload, or impair the service
7. Medical and clinical disclaimer
VoiceBloom is a communication aid and educational tool. It is not a medical device, therapeutic service, or substitute for professional speech-language therapy. VoiceBloom does not diagnose, treat, or cure any condition. Always consult qualified healthcare professionals for medical, therapeutic, or clinical decisions.
VoiceBloom is not a system of record for clinical care, electronic health records, or medical billing. Therapists, clinics, and schools who use VoiceBloom must maintain their primary clinical documentation in their own HIPAA-compliant or otherwise appropriate records system. VoiceBloom is intended for collaboration with families and progress sharing, not for storing official patient charts, treatment notes, or other records of care.
Content in VoiceBloom (including IEP progress notes, parent reports, and coaching responses) is provided for informational and collaborative purposes only. All clinical decisions must be made by qualified professionals. IEP notes generated by VoiceBloom are drafts only; they must be reviewed, edited, and incorporated into a clinician's own documentation system before being used in any official clinical, educational, or billing context.
8. Intellectual property
VoiceBloom and all its content — including software, characters, designs, text, and models — are owned by VoiceBloom and protected by copyright, trademark, and other intellectual property laws.
Your child's communication data belongs to you. We grant you a licence to download and use reports generated for your child.
You grant us a limited, non-exclusive licence to process your child's session data solely for the purpose of providing the VoiceBloom service to you, including generating reports and personalising the board.
9. Third-party services
VoiceBloom uses third-party services including Stripe (payments), Supabase (database), Anthropic, and Resend (email). Your use of these services through VoiceBloom is subject to their respective terms of service. We are not responsible for the actions or omissions of these third-party providers.
10. Limitation of liability
To the maximum extent permitted by applicable law, VoiceBloom's total liability to you for any claim arising from or related to these terms or the service shall not exceed the amount you paid to VoiceBloom in the 12 months preceding the claim.
VoiceBloom is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or goodwill, even if advised of the possibility of such damages.
11. Disclaimer of warranties
VoiceBloom is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or completely secure.
12. Indemnification
You agree to indemnify, defend, and hold harmless VoiceBloom and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of the service or violation of these terms.
13. Account termination and data deletion
We may terminate or suspend your account immediately, without prior notice, if you violate these terms. Upon termination, your right to use VoiceBloom ceases immediately.
Voluntary account deletion
You may delete your account at any time from your account settings. When you delete your account, we permanently delete:
- Your profile and account information
- All child profiles and their associated data
- All session data, symbol taps, and weekly reports
- All consent records and billing event logs
- Your subscription record (any active Stripe subscription is cancelled immediately)
- Your authentication credentials
This deletion is permanent and cannot be undone. We recommend downloading your data before deleting your account.
Data after termination by us
If we terminate your account for a terms violation, you may request a copy of your data within 30 days by emailing info@voicebloom.ca. After 30 days, your data will be permanently deleted.
14. Privacy and security
Your use of VoiceBloom is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. Our Security and Compliance page details the technical safeguards we have in place. Our Your Privacy Rights page explains your rights under PIPEDA, GDPR, and CCPA. By using VoiceBloom, you acknowledge that you have read and agree to these policies.
15. Changes to these terms
We may update these terms from time to time. We will notify you by email and in-app notice at least 14 days before material changes take effect. Continued use after that date constitutes acceptance of the updated terms.
16. AI features and disclosure
VoiceBloom uses Anthropic's Claude language model to power two features: (a) the in-app Coach (chat-style support for parents and therapists, available on every paid plan) and (b) automated text generation for weekly progress reports and IEP-note drafts. We will always indicate when content is AI-generated. AI-generated content is provided as a draft for review by a human (parent, therapist, or clinician) and must not be relied on as the sole basis for any medical, educational, or clinical decision.
Data sent to Anthropic for processing is governed by our agreement with Anthropic and is not used for training their models. You may opt out of AI features at any time by disabling them in account settings.
17. Copyright and DMCA
VoiceBloom respects the intellectual property of others. If you believe content available through VoiceBloom infringes your copyright, send a notice to info@voicebloom.ca with the subject line "Copyright Notice" containing:
- Your physical or electronic signature
- Identification of the copyrighted work claimed to be infringed
- Identification of the material claimed to be infringing and its location
- Your contact information (address, phone, email)
- A statement made in good faith that the use is not authorized
- A statement under penalty of perjury that the information is accurate and that you are the rights holder or authorized to act on behalf of the rights holder
We will respond to valid notices in accordance with the U.S. Digital Millennium Copyright Act and equivalent Canadian law. Counter-notices may be submitted to the same address.
18. Governing law and dispute resolution
These terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply.
Disputes. Before initiating any formal proceedings, you agree to first contact us at info@voicebloom.ca and attempt in good faith to resolve the dispute. If we cannot resolve it within 30 days, either party may bring proceedings in the courts of Ontario, Canada, which the parties consent to as the exclusive venue. Nothing in this section limits a party's right to seek urgent injunctive relief in a court of competent jurisdiction. If you are a consumer resident in the European Union or United Kingdom, this clause does not deprive you of the protections of mandatory consumer-protection law in your country of residence.
19. Contact and business information
VoiceBloom is operated by a Canadian business registered in Ontario. All references in these Terms to "VoiceBloom," "we," "us," or "our" refer to that operator. Full counter-party details (registered business name, Ontario BIN, CRA Business Number, CRA GST/HST account, and registered mailing address) are provided on signed agreements upon request.
Email (legal / privacy / DPA / BAA): info@voicebloom.ca
Email (general / support): info@voicebloom.ca
If you are a parent or guardian and believe we have collected information from a child under 13 without proper consent, please contact us at the email above and we will delete the information promptly.